[Resolved]  HDFC Bank — Refund Initiated by Amazon but not received to bank

Hi
I have ordered product from Amazon on[protected] for price of Rs.2599.00 and received and paid on[protected]order number[protected] and for refund initiated on[protected], received that mail from Amazon on 27th dec 2021 saying that Your refund for the order[protected] of Rs.2599.00 has been processed successfully on[protected]. The amount should reflect in your account by Next 5 business days.

They provided the refund reference number (The Refund Reference Number for the transaction is[protected].)
I have contacted Amazon they asked me to contact bank and I did the same
I have contacted BANK many times for the refund till date (7th Jan 2022) I haven't received my money yet.