[Resolved] HDFC Bank — refund money is showing as outstanding and unnecessary amount deduction without any information

Ruplekha Ghosh

from Kolkata, West Bengal

Address:

Kolkata, West Bengal

Complaint no. 1:

I have booked air ticket for two people on 26th may 2018 from goibibo using my hdfc credit card. However a duplicate ticket was booked with same details due to technical error and my account was debited twice. Finding two bookings of same details and same flight goibibo team called me up and cancelled the duplicate one. As per the mail and verbal communication from goibibo team they have refunded the entire amount of the duplicate booking on the very same date. However that refund amount is not reflecting in my credit card statement. More over that is showing as outstanding amount. The booking id is gofldmob5c1c07300082.

Complaint no. 2:
As per the last statement rs. 509 has been deducted as financial charge on 16.09.2018 without any prior information. Please let me know what for this charge has been deducted.

The registered mobile no. With the card is [protected]

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Nov 5, 2018

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Sep 27, 2018

HDFC Bank Customer Care's response Dear Customer,

We wish to clarify that, payment of at least the minimum amount due towards the card outstanding needs to be received by the bank to ensure that the card account is active and available for usage. Further, to avoid levy of finance charges and late payment charges, payment of the total outstanding needs to reach the bank by the payment due date. Hence we request you to effect payment towards the total amount due within the payment due date to avoid levy of bank charges. You may refer to the below link for details of the same. https://bit.ly/2k7MGwQ Further, we request you to send us the duly filled and signed form which is available on our website under the following path to cc.[protected]@hdfcbank.com to enable us to do the needful. Forms Center > Credit Cards > Cardholder Dispute Form.

-Manoj
HDFC Bank Customer Assistance

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Comments

Shivam Yogi

My account got debited with INR 177 on 18 September automatically as 3RD PARTY CASH TXN INC GST 150918-MIR[protected].
Please resolve as it is unknown and unfair transaction without any information and consent by HDFC Bank.