[Resolved]  HDFC Bank — refund not received

Address:110043

Dear sir, i bought a mobile from amazon.com on (25th-may-2018) with emi option of my hdfc credit card the transaction amount was (Rs.10999 for mobile + rs.449 for mobile protection plan. That total amount is rs.11448) which i have paid by my hdfc credit card. But because of the wrong order of the product i canceled the order and asked amazon to return my refund. After two days i have received some emails regards my refund of amount from amazon. They said "sir that we have made your refund, you will be seen the amount in your account in the next 5-7 working days. Till the end of completed 7-10 days no credits were found in my card. That amount of emi coming in my bill statement every month and i don't know why every month i'm being paid the money that i do not have.
Today, it has been 2 months since i have requested for my own money. So many times i talk to hdfc customer care and every time i talk to care represenetative they take complaint but nothing happens. And some time says that"sir amazon has your money and amazon speaks that we take full money from the bank and the bank takes you that money every month through emi and your money has been refunded as soon as we talked to you. We do not have any money for you.

Now i m asking to you sir plz tell me where my money is. Plz give me my own money. Plz do needfull.
Was this information helpful?
No (0)
Yes (0)
Sep 7, 2018
Complaint marked as Resolved 
refund still not received. no any response from bank.
HDFC Bank customer support has been notified about the posted complaint.
Verified Support
Jul 26, 2018
HDFC Bank Customer Care's response
Dear Customer,

We have reviewed your queries and you may look forward to receive a response to your e-mail id in 3 working days. We request you to bear with us in the interim. The reference number for this interaction is[protected].

-Anay
HDFC Bank Customer Assistance
Sep 09, 2018
Updated by Deven Kr.
Mr. Anay plz update me about my query.
Complaint comments 

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    HDFC Bank
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    58%
    Complaints
    32741
    Pending
    0
    Resolved
    18405
    HDFC Bank Phone
    +91 22 6160 6161
    +91 22 2498 8484
    HDFC Bank Address
    Branch 542, Trade World, A Wing, Ground Floor, Senapati Bapat Marg, Lower Parel, Mumbai, Maharashtra, India - 400013
    View all HDFC Bank contact information