HDFC Bank — refund not received

Address:

Panchkula, Haryana, 134109

I have made a transaction on 20th april which was canceled by me on 21st april, but still, i haven't received my deducted amount. I have dropped an email to hdfc support but as of now, no one is responding. Yesterday, i had words with phone banking staff name renu she told me to check with the payment gateway. First i have contacted merchant site they assured me that they have successfully refunded the amount. Please check with your bank. I have attached the screenshot of the citrus gateway, they have successfully refunded the amount on 21st april, but hdfc is not initiating it.

My complaint reference number is - 1893680.

Please see the attached screenshot for your reference.

Thanks,
Manoj