[Resolved]  HDFC Bank — refund of deducted money in the case of failed transaction

Respected sir/mam,
I would like to say that i had initiated a transaction whose statement is uploaded in the add photos section, on[protected] to be paid to irctc for booking my train ticket via [protected]@hdfc, but the amount was deducted from my account whereas the payment gateway refused the transaction. It has been 5 days now but still the deducted money hasn't been credited to my account.
So, you are kindly requested to look into the matter and take further steps for the refund of my amount at the earliest.
Thanking you in anticipation.
Kamal kishore chaturvedi
+1 photos
Was this information helpful?
No (0)
Yes (0)
Jul 18, 2018
Complaint marked as Resolved 
HDFC Bank customer support has been notified about the posted complaint.
Verified Support
Jun 17, 2018
HDFC Bank Customer Care's response
Dear Customer,

I request you to share your account/customer Id, transaction details, complete issue and registered contact details to [protected]@hdfcbank.com with ref ID- TTU[protected] in the subject line. Will assist you better.

-Manoj
HDFC Bank Customer Assistance
Complaint comments 

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    HDFC Bank
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    58%
    Complaints
    32741
    Pending
    0
    Resolved
    18405
    HDFC Bank Phone
    +91 22 6160 6161
    +91 22 2498 8484
    HDFC Bank Address
    Branch 542, Trade World, A Wing, Ground Floor, Senapati Bapat Marg, Lower Parel, Mumbai, Maharashtra, India - 400013
    View all HDFC Bank contact information