[Resolved]  HDFC Bank — Refund of money

Address:

Chennai, Tamil Nadu, 600054

REF: i) HDFC Allmiles Credit card No.552274XXXXxx4884
ii) Order ID: [protected]
iii) Ref No. [protected]

With reference to above at point (ii) I have booked Flight Ticket ( 8000 rewards points + Rs.1639.00) through "www.hdfcbankallmiles.com on 08/09/2016 & I have cancelled my booked flight ticket on 08/11/2016 which was 3 days before of Journey date . As per the conditions of HDFC Allmiles after deduction of cancellation charges the balance amount or rewards points should be refund on my card A/c within 20 days.


It is regretted to inform that after several times informed to HDFC Allmiles customer care, still I have not received any refund even though there is more than 50 days over.

I have sent/received e-mail on following dated.


Sl.No.
Date
Remarks
1
10/12/2016
E-mail sent to [protected]@hdfcbankallmiles but “NO REPLY RECEIVED”
2
13/12/2016
E-mail sent to [protected]@hdfcbankallmiles but “NO REPLY RECEIVED”
3
14/12/2016
E-mail sent to [protected]@hdfcbankallmiles but “NO REPLY RECEIVED”
4
17/12/2016
Reply received from PriorityRedressal.[protected]@hdfcbank.comthat “ Bear with us for 05 Days”
5
23/12/2016
Further reply received from PriorityRedressal.[protected]@hdfcbank.comthat “ Bear with us for 02 Days”
6
27/12/2016
Further reply received from PriorityRedressal.[protected]@hdfcbank.comthat “ You will be intimated shortly”

As per " HDFC Allmiles T&C " rewards points and money should be refunded within 20 Days after deduction of the cancellation charges but already 50 Days over.

If I delay to pay Credit Card outstanding bills, penalty will be charged against me. Hence, I want to know HDFC already delay to pay my money for over (50-20) = 30 Days. then "when and how" much extra money HDFC will refund to me?

Already many times I requested to refund the money to my A/C but I didn't get proper reply. This time I want my money within 30/12/2016 or otherwise I have to fixed HDFC for their fraud business with consumer court.

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AVIJIT SARKAR