[Resolved]  HDFC Bank — refund of money

Address:Jodhpur, Rajasthan, 342011
Website:Payzapp.com

Sir,
I m using payzapp wallet which is owned by hdfc bank since couple of months.
On 25 aug 17, i have withdrawn rs 5000 to my bank account. Unfortunately the amount was deducted from payzapp wallet but same was not credited to my bank account. Then i called to hdfc cutumer care, they simply told me that ur amount successfully sent to ur bank account and tell me to contact ur bank cutumer care.
When i call sbi customer care they told me that we are not responsible for ur amount, hdfc is responsible, so contact them.
Now nobody able to take responsibility of that transaction.
Please help me sir... I require money urgent.

Mobile no. [protected]
+2 photos
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Sep 29, 2017
Complaint marked as Resolved 
HDFC Bank customer support has been notified about the posted complaint.
Verified Support
Aug 28, 2017
HDFC Bank Customer Care's response
Dear Customer,

We understand that our PayZapp team responded to your e-mail. We wish to inform you that the Wallet to Account transaction of Rs.5000/- initiated on date 25-August-2017 is successful from our end. We would request you to get in touch with the concerned bank for further assistance. Please find below details for your reference

Bank Transaction ID: 7XXXXXXXX2
Beneficiary Account number: 3XXXXXXXXX5
IFSC Code: SBIN0003649

In case of any further queries, please feel free to email at [protected]@payzapp.in or call on[protected]Toll Free) for more details.

-Bejoy
HDFC Bank Customer Assistance
Aug 28, 2017
Updated by Karmvir141
Thank HDFC ...got my money in my account
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