HDFC Bank — refund of money paid against new fastag application

HDFC Bank — refund of money paid against new fastag application

M Mehboobruk

Applied for a new fastag on the hdfc bank fastag website on 2/jan. The application number is hfr01296507. The application was submitted successfully along with the required documents. However the payment transaction of rs. 500/- done via my credit card failed. The portal asked me to retry the transaction. So i did another transaction of rs. 500/-. That too failed. I called up the customer care number immediately and reported the issue. I was told to recheck next day. So i called again on 3/jan. The agent confirmed that the application is submitted and advised to wait for couple of days for the system to approve the application. I called up again on 7/jan. The agent told me that application has not been approved due to the failed payment and gave me a 'in global solutions' mail id. I wrote to that email id with details and screen shots of the failed transactions, requesting refund of rs. 1000/-. I have followed up twice, but there has been no response from hdfc bank or in global solutions. Was this information helpful? No (0) Yes (0)
HDFC Bank customer support has been notified about the posted complaint. Verified Support Jan 21, 2020 HDFC Bank Customer Care's response Dear Customer, Please email at fastag.[protected]@insolutionsglobal.com or reach Fastag Team directly at [protected] for better assistance. -Anay HDFC Bank Customer Assistance Jan 21, 2020 Updated by Mehboobruk Mr. Anay, pls read my complaint fully. The reason I am expecting HDFC Bank to intervene is that the inglobal solutions team hasn't been responding for close to 20 days now (call center and emails). So instead of asking me to contact them for assistance, I require HDFC Bank to intervene in getting my money refunded. After all I applied for the new Fastag to HDFC Bank and not In Global Solutions.
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Mehboobruk

Mr. Anay, pls read my complaint fully. The reason I am expecting HDFC Bank to intervene is that the inglobal solutions team hasn't been responding for close to 20 days now (call center and emails). So instead of asking me to contact them for assistance, I require HDFC Bank to intervene in getting my money refunded. After all I applied for the new Fastag to HDFC Bank and not In Global Solutions.