[Resolved]  HDFC Bank — reg uptet exam fee transaction failure

Dear sir,
I want to say that i had submitted fee for uptet-2018 for registration number -[protected] of niharika singh dob - 16/03/1990 and fee is deducted from my account with bank ref no. Igaenlfbp7 on date 09/10/18 but transaction was not successfull. Consequently i had to transact once more, this time with success (Ref no. Igaenlouo7). However the prior amount of rs 500 was not returned my account.
Sir, i corresponded to your portal and you directed me to complain at issuing bank branch. However the complaint was closed by sbi on the pertext that transaction was successful though it is not true please check and resolve this issue as soon as possible.

Registration number - [protected]

Name - niharika singh

Dob - 16/03/1990

Payment reference number - igaenlfbp7

Merchant transaction no.[protected]

Transaction date - 09/10/2018

Sbi debit account no. [protected]

thanks
Was this information helpful?
No (0)
Yes (0)
Dec 3, 2018
Complaint marked as Resolved 
HDFC Bank customer support has been notified about the posted complaint.
Verified Support
Oct 31, 2018
HDFC Bank Customer Care's response
Dear Customer,

We request you to contact the card issuing bank from where the transaction is done who will raise charge back seeking disputed transaction status.

-Manoj
HDFC Bank Customer Assistance
Complaint comments 

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    HDFC Bank
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    58%
    Complaints
    32732
    Pending
    0
    Resolved
    18405
    HDFC Bank Phone
    +91 22 6160 6161
    +91 22 2498 8484
    HDFC Bank Address
    Branch 542, Trade World, A Wing, Ground Floor, Senapati Bapat Marg, Lower Parel, Mumbai, Maharashtra, India - 400013
    View all HDFC Bank contact information