[Resolved]  HDFC Bank — Regalia card wrongly charged

I am Madhuparna Roy. I have used my Priority Pass on 9th April at Hyderabad airport having no clue that HDF bank now charges its customers for domestic usage. My HDFC card is paid off and clear with no outstanding and so I had no idea that I will be charged for the domestic usage of the priority pass . When I was scrolling through my msgs i saw the statment and was shocked to see a charge of Rs. 2658 out of nowhere and that they have provide a due date Immediate!! All this without even informing the customer through call/email/message.. even if they send a fine print, no one will ever know. This is clearly a fraud!! I called up their customer support on 18th May, I still have the recording. The lady on the line said she is registering a complaint and that they should revert in 3 to 4 working days. Till date I have received no intimation from HDFC regarding the complaint. On top if that my May statement came with a Late Fee!! This is clearly cheating. Plus this affects my credit rating. I want HDFC to either reverse the charges and clear my credit report with immediate effect, or I will take this matter to the RBI Ombudsman. Plus, I am a writer with connections in media houses, so I qill make sure the world knows about the cheating tactics used by HDFC. SO, I will appreciate a prompt action in this matter.