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HDFC Bank — Regarding cancellation

I have a booked irctc train tickets with Payzap app but due to some plan change i want to cancel the ticket but app is loading whenever i tried to clicked on tickets its showing loading so kindly help me to cancel the ticket as soon as possible

My mail- [protected]@gmail.com
Mobile - [protected]
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    +91 22 6160 6161
    +91 22 2498 8484
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    Branch 542, Trade World, A Wing, Ground Floor, Senapati Bapat Marg, Lower Parel, Mumbai, Maharashtra, India - 400013
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