HDFC Bank — regarding credit card bill

kunnu12

from Mumbai, Maharashtra

Address:

Mumbai

I have blocked my credit card even not using from past 5 months, but in this month renewal charge imposed on me. May i know that why it is so even after blocking.
I have chosen not to issue any card but u have issued card and also it is not delivered to me.
I am not interested in your card.   replace all

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HDFC Bank customer support has been notified about the posted complaint.

Verified Support

May 22, 2020

HDFC Bank Customer Care's response Dear Customer,

We would like to inform you that the Times Titanium credit card will attract a nominal renewal fee, considering the features and benefits available with the card. However, the renewal fee will be auto reversed when your card usage spend during the previous 12 months period exceeds Rs. 1, 50, 000.00
Our records indicate that you have not fulfilled the spend requirement. Hence the Membership Fee has been levied on your card account. We regret our inability to accede your request. We request you to use your credit card for the aforesaid spend limit to get the renewal fee waiver on future renewals.

-Zubin
HDFC Bank Customer Assistance

May 22, 2020

Updated by kunnu12 I think you haven’t read my message, I have requested to block my card then why issued a new card, also you charged renewal fee even i am not using your card??