[Resolved] HDFC Bank — regarding for min. amount payment for credit card bill excessive finance charge

bisho

Apr 18, 2020

Address: chakan ,pune Maharashtra-410501

Dear credit card customer department
We have ref. The today received my hdfc credit card bill statement, in which there is no option given for pay min. Amount to be mentioned why??
We are using this credit more than 3 year continuously, even still today first shown this incident, there is no option given for min. Amount paying why??
Can u explain that why not given to option for paying min. Amount in my credit card bill generation??
We are also compare to bill previous march 20 ref. We have huge excessive finances charge has been put down why?? Today we are totally surprised getting from hdfc bank, we are are write to formal mail, we are unable to contact your customer care due to pandemic situation, there is no any kind of support from hdfc bank., please kindly requesting please correct my credit card statement, and send other wise are unable to pay this amount due to u know well pandemic situation over to corona, please support us, we re waiting your response

Ref. Snap sort for both month bill differences

Regards
Ashish kumar
[protected]

+2 photos

Was this information helpful?

No (0)

Yes (0)

Apr 18, 2020

Complaint marked as Resolved

April-20 generated credit card bill there is no option given for paying Min. Amount, please ensure that why not to be mentioned ?? As compare March bill HDFC is used much more Excessive finances charge put down in my bill why ?? please we are Excepting my hope you will be resolved my issues top priority

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Apr 22, 2020

HDFC Bank Customer Care's response Dear Customer,

We wish to inform you that we are not even expecting you to make minimum amount due payment. However, if you wish to pay, you can pay 5% + EMI if any as the same will reduce the interest portion to that extant. In case if you don't make minimum amount due payment, you will not be considered as Defaulter as part of the Moratorium. For further information, please refer to the FAQs by clicking this link: https://bit.ly/3aB0TYT.

-Zubin
HDFC Bank Customer Assistance