[Resolved]  HDFC Bank — regarding gps

My loan account no is: 66094984

My name is karamjit kaur

I have applied for loan amount of rs. 279000/- @ 10.5% rate of interest.

But when i got the repayment later the loan amount is showing rs. 305216/- because your auto loan employee (Branch chotti baradari patiala, punjab) added a gps tracker of rs. 19950/- into my loan account without my consent.

I really appreciate the services of hdfc bank but this time i am really disappointed by the behaviour/attitude of your employee. I had a lots of conversations with him & every time i humbly requested to cancel gps but always he said that it is under process & it will take some time. I am really frustrated with procedure & now i am bound to write this mail to you.

I am from a lower middle class family. I am house wife & it was a big dream of mine which i have fulfilled to buy a small car. I don't have so much money to waste all these things. Please try to understand my pain. Hope you people can understand what is the situation i am going through. I humbly request you to please investigate the matter & cancel gps tracker into my bank account so that i can pay the actual instalments.
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Feb 8, 2020
Complaint marked as Resolved 
HDFC Bank customer support has been notified about the posted complaint.
Verified Support
Jan 06, 2020
HDFC Bank Customer Care's response
Dear Customer,

We are working on your concern vide Ref ID: HBL=[protected] and will revert to you within 2 working days.

-Zubin
HDFC Bank Customer Assistance
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