HDFC Bank — Regarding :- issues in 3 month payment holiday offer | |||
Dear Sir/Madam, My Card Number 4854XXXXXXXX3909, i am using the card from Feb 2011. I Called to HDFC Net banking on 10/12/15 by afternoon for enquiring the 3 months payment holiday offer(which i used to get every year). Teller told that offer is available for Dec, Jan & Feb and due to flood it has not communicate to me. After getting the approved i swiped for 2, 00, 000/- But when i received the statement on mail and i have been shocked to notice that it has to be paid by this month itself, Regarding this i called by sunday(03/01/16) by 11 pm, teller told that now the server is Down now he cant check. Day before yesterday once again i called to phone banking, they are telling that offer is not available at present & teller has wrongly conveyed the message to me with rough tone, Now my present situation is not being good to pay the full due now, since i will get the money by 15 th march only(which i swiped) So kindly consider this letter and Revised the the payment date to March month because as per your customer care person confirmation only i used the card. Thanking You, Regards, J.Gokulnathan, Was this information helpful? | |||
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HDFC Bank customer support has been notified about the posted complaint. | |||
 4 Comments | |||
Comments
1st of all HDFC credit card person Mr.Sarvana only informed me about the offer, but obviously their are not accepting their fault,
2ndly HDFC employee has given me miscommunication and now they back stab me ( name mentioned above), i do understand that HDFC will not accept this mistake also,
And Lastly, IF HDFC ( a so called best bank ) has still courage to say that they do treat their customer with Assuring you of our best services at all times. then HDFC has to shameful for what ever they have done with me the Trauma, the mental pressure, their rudeness and all the harassment's i have got from HDFC is not forgettable..
Hdfc bank mails always mention this sentence "Assuring you of our best service at all times" but we most need fair service 1st.
Regards
Gokul
2ndly HDFC employee has given me miscommunication and now they back stab me ( name mentioned above), i do understand that HDFC will not accept this mistake also,
And Lastly, IF HDFC ( a so called best bank ) has still courage to say that they do treat their customer with Assuring you of our best services at all times. then HDFC has to shameful for what ever they have done with me the Trauma, the mental pressure, their rudeness and all the harassment's i have got from HDFC is not forgettable..
Hdfc bank mails always mention this sentence "Assuring you of our best service at all times" but we most need fair service 1st.
Regards
Gokul
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