[Resolved]  HDFC Bank — regarding personal loan application

Address:

Mumbai City, Maharashtra

Hi
My name is harsh

I had talk to miss khusboo thakar from hdfc regarding personal loan on 18.03.2018. And on 19.03.2018. They send hdfc executive mr. Ram to me for collecting the documents and applying for personal loan. Till 28.03.18. Morning they told me its in process. They told me that our sbi payment (4500/-) is pending due to which they are facing some problem. For sbi payment regarding i explained them why its pending. I had also informed them that i have spoke to sbi team about my payment they told me by mistake it has happened and they will send a mail to me till 10th april for closer of the same. On 28th evening i called mr. Kashap kapadiya loan department manager regarding the same. During this time i was coordinating with miss kushboo, miss krutika, mr. Ram but no one had given me a proper feed back. They were not even receiving my call. When mr kashap had took them on concall they told me that my hdfc payment is pending against my credit card so my loan is rejected. Which was not true i had given all the details of my payment of my credit card. And also send the phone call recording to miss kushboo thakar between me and hdfc credit card department phone banker executive in which he had clearly told that my payment is not pending. Then they started telling me new story that my last payment was delayed so they are worried whether they should give me loan or not. After taking so much of follow up they had send me a message on 3rd april from ([protected]) that my personal loan application is now accepted. Pls quote ref. No 56038862 for any status update - hdfc bank ltd. But when i called them on 5th april. Miss krutika from (Hdfc) loan department told me the same thing that my payment is pending against my creditcard. For which i had mailed her my credit card statement showing no payment is pending. I had also mailed this matter to mr. Shreejukumar (Hdfc) asst manager but there is no reply from their side. Today i. E 6th april i had send them a reminder on mail but not received any reply. And also called them but no one is receiving my phone. I had also requested them that if my loan is rejected please inform me so that i can apply from some other bank. I had my saving and salary account in hdfc from last 10 years and i am using hdfc credit card from last 8 years. And this is my first time applying for personal loan in 10 years and facing such problem. This is how hdfc give service to customer. Please look into this matter.

Regards
Harsh. Keni