HDFC Bank — Regarding Policy cancellation Service

Address:

Mumbai City, Maharashtra

I bought the policy HDFC pro growth plus . The Policy No. 17534458 Due to personal reason I wanted to cancel it. Within the look up period . I have sent them 2 courior - original policy document and cancelled cheque, cancellation request form, written letter to main branch (hdfc life insurance company ltd, mahalaxmi, Mumbai) on 17 Apr 2015. I have screen shots of courior details I have sent and proof that they have received it. My original document courior was received by Mr Ganesh . After sending courior also i mail them that i have sent these documents etc. Later also I have sent a lot of mails regarding this . But in every mail they says they are processing the request .They didnt receive required document. They should have tell which document is required, what they didnt receive. After 2 months now they are telling they didnt receive any document at all . Now I dont have my original document also . What I should do now. I am really fed up with such worst service . How Can i trust them in future. For purchase of policy daily they used to send proper mail with clear details. But for cancellation noclear detail at all. I dont understand why they are not cancelling the request. Within look up period I have sent them all required documents. They cant say lie that they havent receive any documents . I dont want my advance premium i paid. Let them keep it. But they should atleast tell some solution clearly. I dont want to loose money with such service. Either they should cancel my policy or return my original documents back. I wont pay my premium till I receive my documents. Kindly do the needfull ASAP.