[Resolved] HDFC Bank — regarding refund of online transaction

Rockingchair

from Noida, Uttar Pradesh

Address:

New Delhi, Delhi, 110019

Made an online transaction on friday evening which was debitted from my account, but resulted in a failed transaction. The amount was a large sum and is needed to urgently book flight tickets.

I have been trying to contact customer care all day to no avail. The merchant has reported a declined transaction and have sent a mail regarding the same. The bank is absolutely unresponsive, if this issue is not resolved, i shall be forthwith sueing the bank.

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Jun 28, 2018

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

May 28, 2018

Updated by Rockingchair I made an online payment for the purpose of purchasing flight tickets. The amount got deducted from my account, however the transaction got declined. Upon contacting the merchant, they confirmed that the transaction got declined and that they did not receive any money on their end. They sent an email confirming the same.

It’s absolutely shameful that i’ve been trying to contact te bank all day in order to confirm the status of the payment, while the bank has no basic decency to even pick up my call or offer and grivence redressal. Shame on the bank. If i don’t get responded to, the bank can rest assured that it will be sued.

The amount is a large sum of money, and the tickets needed to be purchased urgently.

Verified Support

May 28, 2018

HDFC Bank Customer Care's response Dear Customer,

I request you to share your account/customer Id, transction details, date/time of transction and registered contact details to [protected]@hdfcbank.com with ref ID- TTU[protected] in the subject line. I will assist you better.

-Manoj
HDFC Bank Customer Assistance

May 30, 2018

Updated by Rockingchair This is a follow up to a previous complaint with reference number hbl=[protected].

The failed transaction has been reversed by the merchant, but hdfc does not have the decency to reply to any mail i send.

It has already been 3 working days, as they said that this would be the required time for addressing it. If this is the only channel through which they respond, it is an utter shame.

What does it take to access my own funds even when it’s an emergency?

This is an absolutely horrifying banking experience, and i will surely be pursuing legal recourse.