[Resolved]  HDFC Bank — Regarding refund o[censored]nsuccessful credit card transaction

Address:	380005
Website:	hdfcbank.com

I did a transaction on 06-july-2016 for donation towards sai baba and ttd but i did not receive any hard copy or receipt. Similarly i has also done same transaction in nov 2015 for sai baba and i did not receive the receipt.

When i inquired to hdfc cc section they clearly told that both the transactions of 06-jul-2016 and nov-2015 are successful and is also received by receiver. The success code as given (Which is i think wrong due to system error)

"successful claim code:088361
Mer category: 9399
Tx : d60
Mer: 9399
Tx: d40"


But the amount was not credited in receiver so i raised a dispute by cc dispute form in which they credited me the payment of rs1500 done on 06-jul-16. But now they are denying the credit for nov-2015 due to some conditions. So this is the complaint in consumer compliant portal.

Although they say its success its not credited in receiver account and further they know that 06-jul-16 transaction was disputed they are not ready to credit the amount for nov-2015 as both are same receivers.

The important point to note is that i did transaction by hdfc cc and the receiver is also hdfc bank but still one shows transaction as successful and other bank (Receiver) says there is no transaction on particular date.