HDFC Bank — regarding remove lien and removing unnecessary charges without informing

Ajay Awasthee

from Bengaluru, Karnataka

Address:

158 E3, Ram nagar , ITI Road aliarh, Aligarh, Uttar Pradesh, 202001

Dear team, I am using hdfc credit card and due to financial crises, I am unable to pay full amount but I paid min amount last month as per suggested by collection agents and got statement of Rs 54999 but suddenly I got a message from my hdfc bank that my account has balance Rs -10285 (that was in minus) I checked and found that I am having one lien on my credit card that was approx Rs. 1010284 but I did'nt get any information about it as statement have total outstanding of Rs. 54999, and collection agents and customer care both are saying we have accumulated your total two month outstanding and it got Rs. 1010284 .
So can you please help me to resolve it.

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HDFC Bank customer support has been notified about the posted complaint.

Dec 02, 2019

Updated by Ajay Awasthee No Update till now

Dec 10, 2019

Updated by Ajay Awasthee update is there but what I have to do if bank has put unnecessary changes and just double two statement amount into one as I am not able to pay that amount, and don't know, how bank can do credit card amount double without informing to user ?
can you please look at it, as
Original Amount is Rs. 54999.
Payment Credit : Rs. 13700.01
Purchase Debit : Rs. 62452.02 (Still I didn't do any purchase or debit- then why it is applied)
Finance Changes : 2856.42