[Resolved]  HDFC Bank — Regarding Rs 8000 deducted due to ATM UPS shutdown Exactly after entering PIN and processing of transaction

This was regarding the horrible experience with Indian Bank ATM Siruseri Chennai Near SIPCOT entrance. I used the HDFC bank card to withdraw Rs 8000 but exactly after I entered the PIN UPS battery shut down, ATM switched off and then I left the ATM without waiting for power to be back after waiting for 5 minutes. I do not know what happened after but my amount Rs 8000 was deducted from my account. I am also suspecting some people who were sitting in front of the ATM to be involved. Also there was no security guard in front of the Indian Bank ATM.
Please treat it as a severe escalation as this is pure negelency at Indian Bank End. How can UPS shutdown in Real time transactions

Transaction Details S1NS1621-KANCHEEPURAM Rs 8000
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Jun 8, 2023
Complaint marked as Resolved 
Rs 8000 amount has been refunded to my HDFC Bank Account. Complaint can be closed.
HDFC Bank customer support has been notified about the posted complaint.
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Dear Customer,

At HDFC Bank, it's our endeavour to understand your needs and provide you with the highest level of service. Please click on hdfcbk.io/k/DUvfZvrLAj0 and share the complete concern. Please mention reference number TT[protected] along with the requested details for us to help you with the solution.

-Anay, Service Manager
HDFC Bank Customer Assistance

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