| Address: | Pune, Maharashtra, 411 013 |
My name mr. Aditya p. Jagtap i told a hdfc times card [protected] since 4th month of 2014. And for your kind information when i was allotted this card i was informed by your employee that "this card is absolutely free and no charges to be paid to use this card"
But all of a sudden after 2 years i receive an obvious monthly bill with addition of "renewal mem fee incl st & sbc".
So i would request you to tell me the logic that till date i have completed 2 long years holding this card in that manner,
1. Will u charge this kind of frees after every two years.
2. If yes. Why do u people not give this info.In advance. As this info. Is not provided to us prior, your business practices are unethical
3. Please provide an written explanation for my query till then i wont pay this amount of 572.50. But rest of the bill i will pay which is indeed my responsibility.
Note :- i even had an tele. Dated 23 rd may 2016 @ 8:26pm in which i requested the same but my request was denied. But yes the way your employee managed to continence was pretty well. As he dint had much in this hands so he couldn't assured me for any thing.
Regards
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We have taken note of your comments expressed with regard to your credit card and the same is being reviewed as appropriate. You may look forward to receive a response to your e-mail id in 2 working days. We request you to bear with us in the interim. For any further clarifications, You may write to us at: [protected]@hdfcbank.com and we shall assist you. The reference number for this interaction is [protected].
-Bejoy
HDFC Bank Customer Assistance