HDFC Bank — requesting a copy of the noc and removal of my name from cibil

Hello
I had sent a mail to [protected]@hdfcbank.com on 30/04/2019. But i haven't recieved any response from the bank
I have also pasted the content of the email below for your reference
The email was sent from the email address ([[protected]@gmail.com])

[protected]
Hello sir
Please send me a copy of the "no objection certificate" for the settlement that was done on my hdfc bank credit card# [protected]
I would also request you to please clear my name from cibil as the full an final payment was successfully closed in a single payment. My details are mentioned below.

Name: jagdish ram
Credit card number : [protected]
Pan # anlpr2281c

Thanking you
Jagdish ram
[protected] (Contact any day)
[protected]@gmail.com