[Resolved]  HDFC Bank — reset internet banking customer id and password.

Dec 21, 2018

HDFC Bank Customer Care's response Dear Customer,

Your NetBanking account is fully functional. You need your NetBanking User Id & IPIN (Password) to login to your NetBanking account. Your NetBanking User Id is same as your Customer ID (Customer ID is a part of your welcome letter issued at the time of account opening or account statement. You can even contact your branch to know your Customer ID). In case, you do not remember your IPIN, you can reset your IPIN. Steps for NetBanking Password(IPIN) Regeneration: Visit www.hdfcbank.com, - > enter your customer ID -> click on forgot IPIN (password) : Please select one of the two mediums for authentication, to regenerate your IPIN (NetBanking Password) and enter the Security Check text in the box provided and click "Continue". Authentication with One Time Password (OTP) sent on your registered mobile number and your Debit Card details. OR Authentication with One Time Passwords (OTPs) sent on your registered mobile number and e-mail ID. The facility of online IPIN reset using OTP sent on registered mobile number and e-mail is currently not being extended to senior citizen. Please follow below steps to place request through alternate modes: · Call any of our Phone Banking numbers along with your valid Telephone Identification Number (TIN) and submit your request for a new IPIN. · Visit any of our Bank ATMs and submit your request for regenerating your IPIN. Steps to be followed at any HDFC Bank ATM: a. On the Main screen, select "other option" b. On the next screen, select "Register for NetBanking" c. On selection of this option, please confirm the request . Send / submit the request form, duly filled, to any of our branches. You can either download an application form from our web site http://www.hdfcbank.com or have it collected it from any of our branches. Effective 1st July 2015, physical IPIN re-generation through branches will be charged at Rs 100 per request. Once your application is received and found to be in order, a NetBanking IPIN will be generated and sent to your address on record within a maximum of 8 working days. On receipt of your IPIN (Password), you can access your NetBanking Account with your unique Customer ID and IPIN. Please refer to the following URL for complete details of our Branches, ATM’s and our PhoneBanking numbers: Branch: https://bit.ly/1FVOjPE Phone Banking: https://bit.ly/1eQZPmu In case, you are still unable to access your NetBanking account, kindly write to us at [protected]@hdfcbank.com with the screenshot of the error message.

-Zubin
HDFC Bank Customer Assistance