HDFC Bank — Resolution Required for Credit Card Jumbo Loan Account

Address:

Chennai

Dear HDFC Bank Customer Service,

I hope this email finds you well. My name is Soumana, and I am writing to bring to your attention a matter of concern regarding my credit card Jumbo loan account.

I recently availed a credit card Jumbo loan with HDFC Bank, and had foreclosed the loan amount ahead of schedule. However, to my surprise, I discovered that the loan account has been converted into a savings bank account without any prior notification. Furthermore, this savings account has been merged with my existing savings bank account without my knowledge or consent.

This unforeseen development has raised several concerns for me, including issues related to transparency, account management, and the overall customer experience. I am reaching out to you to seek clarification on this matter and request a prompt resolution.

Please find both of the credit card Jumbo loan account details below:
1. [protected] - INSTA JUMBO LOAN[protected] 08 Aug 2022
2. [protected]- INSTA JUMBO LOAN[protected] 16 Mar 2023

I kindly request you to:

1. Provide a detailed explanation of the process that led to the conversion of my credit card Jumbo loan account into a savings bank account and its subsequent merger with my existing savings account, though I had foreclosed the loan amount more than a year ago.

2. Clarify why I was not informed about this conversion and merger in advance, as it has significantly impacted my financial arrangement with HDFC Bank.

3. Resolve this issue promptly by either reversing the conversion and merger or providing a satisfactory explanation and solution that aligns with my financial preferences.

Kindly find my bank details below:

Customer ID[protected]

I value my relationship with HDFC Bank, and I believe that prompt attention to this matter will contribute to maintaining the trust and satisfaction of a long-standing customer.

Please treat this issue with the urgency it deserves, and I look forward to your prompt response. If additional information is required from my end, please do not hesitate to contact me at [protected]@gmail.com.

Thank you for your immediate attention to this matter, and I appreciate your efforts in resolving it swiftly.

Regards,

Soumana Ghosh
Email ID- [protected]@gmail.com