[Resolved] HDFC Bank — re:third party tractions deduction

durgaprasad gopu

from Bengaluru, Karnataka

Address:

560037

Hi,

On 2nd december, rs 177 had deducted from my hdfc account number [protected]. When i checked the deduction why its happening than this detail is showing there — "hdfc bank — 3rd party cash txn inc gst 241117-mir[protected]". I don't know about this deduction? Why this deduction happen without my knowledge how would they can do?

Thanks,
Durga prasad

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Jan 5, 2018

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Dec 05, 2017

HDFC Bank Customer Care's response Dear Customer,

We have checked our records and confirm that the charge of Rs. 177.00 levied to your account on December 02, 2017 pertains to third party cash transaction done on November 24, 2017 for Rs. 4000.00 at Addanki branch. Third Party means any individual other than the account holder. The TPT charges are applicable to Salary account as well. HDFC Bank offers the customer, convenience of anywhere banking in any of our branches along with the extensive ATM network.However to deter indiscriminate deposits and to offer the service in a controlled manner, third party cash transactions are permitted at a nominal charge. Levy of this service charge, as with all other service charges levied by the Bank, is at the sole discretion of the Bank. Third Party cash transactions (deposits and withdrawals), at any branch through teller counters, would be accepted in Savings accounts up-to a limit of Rs. 25, 000 per transaction per day. This service would be offered at a nominal charge of Rs.150 per transaction, plus applicable taxes irrespective of the amount deposited/withdrawn. Please visit the URL below to know the fees and charges applicable to your account: http://www.hdfcbank.com/personal/fees_charges/fees_charges.

-Bejoy
HDFC Bank Customer Assistance