HDFC Bank — reverse transaction amount not reflecting in account

Dheeresh_Joshi

Address:

New Delhi, Delhi, 110074

Act broadband reversed the transaction, which i made through my hdfc bank account. However, i got a confirmation message from bank

"ur transaction on hdfc bank debit/atm card ending 8193 for rs. 5303.00 has been credited/reversed by acttv on[protected]:13:12:05"

But, the amount is not credited in my account yet. Please refer attached screenshot.

+1 photos

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HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Mar 17, 2020

HDFC Bank Customer Care's response Dear Customer,

We sincerely regret the inconvenience caused. This is not the experience we want you to have. At HDFC Bank, it's our endeavor to understand your needs and provide you with the highest level of service. Please click on https://bit.ly/2Lzhyn3 and share your Account No. or Customer ID & registered contact details with the complete concern. Please mention reference number TT[protected] along with the requested details for us to help you with the solution.

-Anay
HDFC Bank Customer Assistance

Mar 18, 2020

Updated by Dheeresh_Joshi Reference number of the original transaction(02 March 2020) is "RF[protected]" towards POS ACTTV

This transaction was reversed by ACTTV on Tuesday 17 March.

I am still waiting for the amount to get credited into my account