[Resolved]  HDFC Bank — reward points

Address:

Chennai, Tamil Nadu, 600091

My hdfc credit card rewards points has been redeemed on 24th nov 2017 and was vouched against it in chroma retail. The value of each voucher is worth of rs 5000 against hdfc reward points of 2000. After a week of my redemption, i have received an sms on my mobile stating (Dear customer, this is regarding your last redemption on my rewards catalogue. Please note that at the time of redeeming the gift voucher, point balance was not sufficient. As a process, the remaining points or equivalent amount would be debited to your account. No action is required by you. Helpdesk help. [protected]@gyftr.com / [protected]). When i checked with the customer care of hdfc reward point centre, there response was very rude and had threaten that im liable for paying that amount for their technical glitches or clerical error. To be precise i have not violated nor cheated but only followed as per hdfc reward point terms. Inspite of this they are forcibly charging me for there mistake. It looks like hdfc is marketing their vendors by fooling the public with their reward schemes.