[Resolved] HDFC Bank — rs 177 had deducted from my hdfc account number and this deduction happen without my knowledge

Himanshu Chandil

from Gurgaon, Haryana

Address:

Gurgaon, Haryana, 122002

On 21 sept, rs 177 had deducted from my hdfc account number. For no reason when i checked my account statement the deduction this detail is showing there — "hdfc bank — 3rd party cash txn inc gst 190919-. I don't know anything about this deduction? And i am not aware about that deduction why this deduction happen without my knowledge. And how can they do that?

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Oct 26, 2019

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Sep 23, 2019

HDFC Bank Customer Care's response Dear Customer,

We have checked our records and confirm that the charge of Rs. 177/- levied to your account pertains to third party cash transaction done on 19.09.19 for Rs. 25000/- at Morena branch. HDFC Bank offers the customer, convenience of anywhere banking in any of our branches along with the extensive ATM network. However to deter indiscriminate deposits and to offer the service in a controlled manner, third party cash transactions are permitted at a nominal charge. Levy of this service charge, as with all other service charges levied by the Bank, is at the sole discretion of the Bank. Third-Party cash transactions (deposits and withdrawals), at any branch through teller counters, would be accepted in Savings accounts up-to a limit of Rs. 25, 000 per transaction per day. This service would be offered at a nominal charge of Rs.150 per transaction, plus applicable taxes irrespective of the amount deposited/withdrawn.

-Zubin
HDFC Bank Customer Assistance