HDFC Bank — Rs 285 switch charges for existing customer and Rs 25 for new customer

Address:

Bangalore, Karnataka

I have purchased hdfclife progrowth plus policy no: 15501280 As per the latest brochure in their website If the fund switch carried out through the portal it should charge Rs 25 per request http://www.hdfclife.com/savings-investment-plans/progrowth-plus-ulip-plan For each fund switch through their portal charges me Rs: 285/- . when I call up their customer care they say its for new customer. I don't understand why it doesn't apply to me when I hold the same policy and why do they charge so much for an existing customer