HDFC Bank — Rude and unacceptable behavior

Address:

New Delhi, Delhi

With great pain and regret, I am forced to raise this complaint against the employees of the HDFC Bank, Tagore Garden Branch (hereafter referred to as “branch”).
I, Ranjana Jain, am holding a savings account with the branch for the past couple of years. On Saturday, 31st of January 2015, at around 11:30 AM, I requested the lady sitting at the reception of the branch to issue me a passbook, duly filled up with all the entries. At this, the young lady refused and told me that she cannot provide me the details of my account besides the last three months. At this, I requested her again but she maintained the same tone. She was disinterested in handling our issues and was prominently in a rush and was very rude in behaviour which is an actual misfit for the service industry like banking and also unexpected on behalf of the bank.
In the middle of all this, I asked her politely to let me know the opening date of my account from the empty passbook that she was holding. But she blindly refused and with a bad tone and attitude told me that I can see it by myself when I will get my passbook back. Though, this is not a very big issue, but the actual motive is to throw light on the poor behaviour and skills and ways to deal with the customers.
Anyways, she informed me that if I come at 3:00 PM in the afternoon, then only I will be able to get the complete entries filled in to my passbook. As customers, we also lost our temper after dealing with highly inappropriate and negative attitude of the employees at the branch. Gradually, another employee at the branch intervened. She stated that putting entries for more than last three months is not the policy of the bank anywhere, which is a little contrary to what the other lady at the reception had told us previously, that she will put all the entries if we come at 3:00 PM. They gave me a real tough time. When I tried to warn her, she was reluctant and told me to go and do anything I desire. And she left the seat without attending me. It was extremely embarrassing for me.
I have had experienced such arrogant behaviour from the branch employees on three previous occasions as well. But this time I decided to raise my voice as things can’t go on forever like this and steps must be taken to tackle such unprofessionalism. On one hand, we are taking about modern, smart and a powerful India. And at the same time, banking is still maintaining the tradition of harassing its clients.
Thank you in advance for your attention to this matter. I look forward to hear back from you regarding the same.
My Account Number is: [protected]

Ranjana Jain
Mobile: +91-[protected]