[Resolved]  HDFC Bank — rude behavior of branch manager

Address:Gurgaon, Haryana, 122002
Website:www.hdfcbank.com

Hi i have already rajistered a complain on 14th of december. I didnt get any respond till now. I am discouraged by today incident.
Today when i went hdfc home branch which is in (A12, the shopping mall dlf kutub enclave phase 1. Gurgoun. Haryana 122002). I ent there because the customer care representative told me to visit directly your branch for waving off the negative balance. Its been more than 20 days that i m not getting the solution from hdfc side. Finally when i visited the branch directly i went in the morning somebody from bank told me to meet "ashish" the branch manager. The moment i told him about the problem i am facing to wave off my negative balance he bluntly denied without even checking and asked me to leave that they cannot help me onto that. I am really disappointed by the beviour of hdfc bank dlf phase 1 branch. They even dont know how to behave with a customer.

Its a request to you please help me out and sort out this situation.

Account no - [protected]
Mobile no - [protected]
Customer id[protected]
Was this information helpful?
No (0)
Yes (0)
Jan 23, 2018
Complaint marked as Resolved 
HDFC Bank customer support has been notified about the posted complaint.
Verified Support
Dec 20, 2017
HDFC Bank Customer Care's response
Dear Customer,

We understand that our branch official Ms. Sheetal Srivastava has responded to you through e-mail today and addressed your query. For any pending issue, you may revert to her email. In line with our focus and commitment to Customer Service, we trust the issue has been resolved to your satisfaction. If you are not satisfied with the resolution, you may write to our senior management, Mr. Anubhav Khanna at Anubhav.[protected]@hdfcbank.com.

-Anay
HDFC Bank Customer Assistance
Dec 22, 2017
Updated by pikU7
Thanks alot . I need to change the address which is not possible the bank said.
Complaint comments 

Comments

Dear sir,
I made 5000 rs transfer to sbh account from payzapp app on December 15, 2017 and money transfer success in payzapp app but Money not received in sbh account so please refund my money urgently

Transfered on Dec 15, 2017 at 6:35 am
Txn id[protected]eH24pf9

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    HDFC Bank
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    58%
    Complaints
    32732
    Pending
    0
    Resolved
    18405
    HDFC Bank Phone
    +91 22 6160 6161
    +91 22 2498 8484
    HDFC Bank Address
    Branch 542, Trade World, A Wing, Ground Floor, Senapati Bapat Marg, Lower Parel, Mumbai, Maharashtra, India - 400013
    View all HDFC Bank contact information