[Resolved] HDFC Bank — salary account converted automatically into saving account

Ankit Mohite

from Mumbai, Maharashtra

Address:

Mumbai City, Maharashtra, 400080

My salary account (In hdfc bank) was created in my first company, so once i left the company and joined other company and there was no credit of salary into my hdfc bank account. Now my salary account in hdfc bank has been converted to savings account (Without informing me or warning me) i had called customer care and raised a request to close my account as i did not want to use the account and they told me you have to contact your hdfc branch and follow up with the request and close the account. After that i went to branch and had discussed with maintenance charges that time i have paid near around rs. 1000. As amb charges at branch with the help of ms. Bela and also i submitted manually application to close this account, but still i ma getting the same message "dear customer, a/c xxxxxxx charged rs. 3069 for non maintenance in september. Pls maintain req bal to avoid charges" i request you to please take action against this bank... They have no right what so ever to do whatever they want without informing the customer.

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Nov 5, 2018

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Oct 03, 2018

HDFC Bank Customer Care's response Dear Customer,

We have checked and confirm that your account status is updated as resigned in our system and you no longer hold a zero balance salary account. Thus the balance required to be maintained is Rs. 10000/-. The special facilities offered on the Salary Account is pursuant to the arrangement between the employer / company and the Bank. These benefits are extended by virtue of your employment in the organization, on whose request the account is opened with the bank. In the event of no salary credits in the Salary Account for any continuous three months, the Bank reserves the right to change the status of Salary Account to Savings Regular Account and the Terms & Conditions as applicable to the HDFC Bank Savings Regular Account shall apply to this account from the date of change of status. The Terms & Conditions and features applicable to Savings Regular Account are published on the web site of the Bank. Please visit https://goo.gl/2z6vc7 for Terms and conditions. We request you to write to [protected]@hdfcbank.com mentioning the complete branch address (from the following URL https://goo.gl/wcktT5 where the request was submitted to enable us to check and assist you further.

-Manoj
HDFC Bank Customer Assistance