HDFC Bank — Salary account in minus one lakh due to credit card

Address:

90, Vijaya Bank Layout 6th Main, Bannerghatta Main Rd, Bengaluru, Karnataka 560076

Hi Team,

Dated - Nov 21 2020
My account has been in -1, 30, 987 even after clearing 35000. Please look into this. Just because my credit card is connected you guys have been torturing me mentally with all my cheques bouncing due to your greedy mentality even during the pandemic. You concerned team just comes after you for money saying pay 5k I will get your account back normal. Is useless as even after paying 35000 my account is negative and your people are useless as they don't want to help customer after receiving the money. Such cold blooded people they are. These are the 3 culprits who are useless in their job and I demand strict action to be taken against them.

PLEASE ENSURE A CALLBACK AND FIX MY ISSUE ASAP.

Murali - +[protected]
Gangadhar - +[protected]
Nameless Advocate[protected]

Dated - Nov 25 2020
After requesting a callback from your customer service, I received call from a lady who says the effort i put to close the credit card dues is useless and that i should go for a settlement, she was very rude and spoke with a bad attitude and cut the call saying i have to pay such a rude experience and customer service. They are forcing me to go for a settlement when my credit card limit is INR 90000 and right now i have to pay around INR 89000. My Debit card ie my Salary account is in -1, 31, 987. How do you expect a common man with a low credit score to even try for a loan to close it. I request to convert the amount into an emi so that i can pay monthly and close it off. I only have that option as I cannot borrow or take a loan (600 credit score) so kindly do the needful and convert my credit card due into an emi or make my card active and let me pay minimum dues again.

Dated Jan 22 2021

06/01/2021 ~ Debit Balance: -1, 32, 786.11 ~ Credit Limit: 9, 474.18
12/01/2021 ~ Debit Balance: -1, 34, 585.61 ~ Credit Limit: 9, 482.18
13/01/2021 ~ Debit Balance: -97, 538.41 ~ Credit Limit: 6, 378.77
22/01/2021 ~ Debit Balance: -98, 718.41 ~ Credit Limit: 5, 820.16

This is my bank balance data for this month, where you can clearly see I have available credit limit but my debit card account is in minus close to a lakh as of today when my available credit limit is INR 5, 820.16

I have been tortured by your representatives for over a year who make me make huge payments promising my account to get back to being normal but in the end useless. I could have used that money for something better when even paying dint solve anything and I have so much of loss due to multiple cheques bouncing for close to a year.