[Resolved] HDFC Bank — saving account on hold

gaurav_moon

from Delhi, Delhi

Address:

Gurgaon, Haryana, 122011

Hi,
My recently opened saving bank account in hdfc bank was put on hold due to non payment of an old credit card bill, i wish to ask why did not you intimate before linking it with the saving bank account.
And how did you get the authority to did the same.
I am not earning right now and having a major financial crises.
I would request you to please reduce the interest charges and late payment fees from the credit card and put an emi against the same, so as to make it easy for me to pay.
Thanks

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Jan 19, 2019

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Dec 17, 2018

HDFC Bank Customer Care's response Dear Customer,

We invite your attention to our Card Usage Guide where it is clearly mentioned that the Bank, at any time and without notice, will have a right of lien and set off on all monies belonging to the card member standing to their credit in any account whatsoever with the bank or in the possession or custody of the bank. In the event of non receipt of payment, delayed payment or payment less than the total minimum amount due the applicable late payment charges/finance charges would be levied to the card account. You will appreciate that the bank charges levied is legitimate and in accordance with the Schedule of Charges shared along with the Most Important Terms & Conditions as well as on the reverse of the credit card statement. Please visit https://bit.ly/2k7MGwQ for further clarifications.

-Manoj
HDFC Bank Customer Assistance