[Resolved]  HDFC Bank — savings account blocked due to credit card non payment

Address:

560032

Hi.. I'm an hdfc customer for last 10 years with a savings account and i have a hdfc credit card with the same bank. I missed to make 2 months credit card payment and hence my money in savings bank account was put on hold.
I called up the bank customer care asking with whose permission they put my savings account on block status not allowing to access my own money

They replied sir kindly make the 2 months payment and we will release your account from hold status. Since i had no access to my own money with the bank i borrowed money from my friends and made the payment

Post making the payment both the bank and credit card team says we cannot release your account since your card is in permanent block status you have to make full outstanding balance payment.

I have been talking to customer care reps and even visited branch but nobody seems to help, they only say sir wait for collection teams call for a solution on this. I have raised a complaint with credit card team on this still no response and i'm standing nowhere with no money to access anything.

Is this what customer service and customer experience hdfc bank is talking about and feeling proud to be the top most bank in india.

My complaint id is -[protected]
Card number ending with - 2260
Customer id ending with - *3167