[Resolved]  HDFC Bank — savings account

See below the complaint that we raised with HDFC a month ago and still no response. Complaint ref number: FB[protected]

This is with reference to the complaint reference no. mentioned above.
I, Cynthia Khatso (D/O of the account holder) am writing on behalf of Annie Khatso.
Issue: I deposited cash in her account the other day. She than received the confirmation message but it showed available balance less. She than immediately contacted the branch in Purana Bazar, Dimapur wherein she was informed that on 26July INR 4474.83 was debited. She then visited the branch the very next day i.e, dated 2nd Aug and spoke to Atovi Sema (Deputy Manager) at the branch. After investigation my mother was informed that on 26July18 cash was withdrawn using credit card and that too at Chennai. Now that was a shock for her as she had never travelled to Chennai and neither ask for any credit card to be issued. She used to get calls to know if she is interested for credit card but she always refused.
Now the staff at the branch said to write an Application in order to get a refund and to block the card. Below are the details wanted.

Acc.no/ [protected].
Account holder's name is Annie Khatso.
Registered no is [protected].
Alternate no if needed.[protected].

This is unacceptable service from your part. The account holder is an elderly woman and this situation panicked her. How is it possible that HDFC has issued a credit card to a third person and that too when the account holder has not requested for one.

I AM NOT HAPPY THAT THE BANK HAS SHARED MY DETAILS TO A THIRD PARTY. WITH THIS INCIDENT I AM NOW FEELING UNSAFE TO DEPOSIT EVEN A SINGLE PENNY IN THE ACCOUNT. I WANT THIS TO BE RESOLVED AT THE EARLIEST ELSE I WILL TAKE A LEGAL ACTION FOR SHARING MY ACCOUNT INFORMATION. I ALSO WANT COMPENSATION AGAINST THE STRESS THAT YOU HAVE GIVEN TO AN ELDERLY WOMAN AND ALSO FOR FAILING TO KEEP HER ACCOUNT CONFIDENTIAL.

Thank you,