HDFC Bank — Savings Account debited without authorisation

Address:

New Delhi, Delhi

Hello, I wanted to address my concern that HDFC bank's credit card division has debited my savings account # 03921******18947 BD block Pitampura New Delhi 110088 without my authorisation, following are the details -: Date Narration Cheque/Ref. No. Value Date Withdrawal Deposit Closing Balance 31 Jul 2015 FUND TRF DM-[protected] 0 31 Jul 2015 5, 567.56 I have had an upgraded credit card (in place of my existing credit card) sent to me without any request/authorisation with INCREASED CREDIT LIMIT, to which i called the customer care and they had their team lead call me back apologising, in all the interim i was never told that this card would attract annual charges after 1 year. When i got the charges i spoke to the customer care to have it cancelled, i categorically told them that i would not pay this annual charge, although i happily paid the dues the owed to them as i never had ANY DEFAULTS ON ANY OF THE AMOUNT THAT I OWED. They have been dragging this issue for all the while, i am a preferred customer for HDFC bank and i had invovled my branch manager Mr. Shekhar Saxena in the same but in vain as he has not responded to my emails. I had cancelled, cut the credit card as instructed by the customer care team and returned the same to the credit cards division in Chennai. HDFC bank working ethics are degraded to the fact that they are debiting/accessing their customer's saving account without their consent. Moreover i had written several emails to the grievance cell and they keep telling me to wait for 6 working days and then again for 7 working days. I seriously doubt their diligence in returning my money and fixing the issue. Gaurav Bathla [protected]