[Resolved]  HDFC Bank — savings account undue charges deducted without prior information or notification

Address:

New Delhi, Delhi, 110016

I (Ashwni kumar) am a customer of hdfc bank green park branch for past 9 years. With due respect, i want to bring your kind attention that i have been a classic customer for past few years. All my family members have accounts in the same branch. This complaint/issue is regarding account no. [protected] in my mother’s name (Wherein i am the second applicant)

On january 12, 2018, i was checking my account statement and saw charges of ₹708 deducted for non-maintenance of required balance. I immediately called the personal banker assigned to me (Jai sharma) to enquire about the reason. He told me that he was very busy, but he will look into it and get it reversed. He asked me to wait for one week to get the charges credited back into my account. I agreed to wait as i believed him to be well aware of the procedures and system in place at hdfc.

However, as i was travelling out of town and keeping very busy due to work, i forgot to check after one week if the charges have been credited or not. On january 29, 2018, when i checked again i was shocked to see that there was no reversal. I called jai to ask the reason, and he asked me to wait for few hours. I again texted him to enquire, when he called me to inform that my account had been degraded from classic to something i could not understand and believe, and consequently i was required to maintain ₹25, 000 balance at all times now from ₹10, 000 required for a classic customer. I did not get any notification from the bank informing me that charges will be deducted if i do not maintain ₹25, 000 average balance.

When i asked him to assist me in this regard, he flatly refused saying that he could not do anything, and i should visit the branch to close my account if i can not maintain balance. He disconnected the call, and did not answer my subsequent queries on calls or messages. This is not the first time jai has done this to me and my famiy.in october 2017, he took all required documents for my sister’s (Surbhi tiwari) insurance policy, that was going to mature on november 18. He did not know the procedure to apply for redemption of the policy and kept us in dark for one month. After the maturity date, when the amount was still not credited to our account, he told us that he does not know how the system works. It was an embarrassing situation as we had to make an essential payment on november 20, which got delayed by 10 days due to jai sharma’s irresponsibility and carelessness.

Nonetheless, after the insurance fiasco he used to pitch us to buy other insurance policies and apply for loans and credit cards. First of all, i request you to please remove jai sharma as my relationship manager (Rm) immediately and assign another rm to me who knows procedures and rules of the bank.

I also request you to please reverse the charges deducted from my account, and also retain the classic privilege as i have some loans running with my accounts and i can not maintain balance of more than ₹10, 000. I would like to close some saving accounts in me and my family member’s names to which are not very active.

I am disappointed with hdfc’s customer service and thinking of closing all my banking relationships gradually. Hdfc boasts of differentiating itself by providing a personal banker/rm to every customer. But if the rm does not know the rules, and acts unethically or carelessly. It raises a question mark on the practices followed at bank.