[Resolved] HDFC Bank Securities — Due to hdfc sec power down i have gone into losses.

Yashashchandra

from Delhi, Delhi

Address:

Bangalore, Karnataka, 500017

I have received a call from hdfcsec saying tht there is some power down &due to that i am unable to login to hdfcsec for 3.5 valuable hrs of a trade day. Though i'm seeing tht my stocks going losses i was helpless. Intraday: i[censored]ser sell/buy didn’t happened then all stocks will auto square off @3.00pm of the same day. Which clearly didn’t followed.

Was this information helpful?

No (0)

Yes (0)

May 13, 2017

Complaint marked as Resolved

HDFC Securities customer support has been notified about the posted complaint.

Verified Support

Sep 07, 2016

HDFC Securities Customer Care's response Dear sir, we faced a major power outage at a third party data center due to which our trading systems were down for few hours on 2/9/16. We have taken corrective measures and currently all our systems are up & running fine. We deeply regret the inconvenience caused and request all our affected customers to get in touch with us on[protected]Prefix local STD codes) for redressal of their issues & concerns. Alternatively you send us a mail on [protected]@hdfcsec.com. We are committed to providing appropriate redressal to all our affected customers.