[Resolved] HDFC Bank — service charges

mansoora

Address:

Gorakhpur, Uttar Pradesh

The bank staff issued me wrong debit card and when the transaction was declined i was charged declined charges. I sent several emails but still their is no proper response from the bank. The charges should be waived as the banks staff issued me wrong debit card and instead of apologizing for their mistake i am being penalized.

Here is my account no...
Ac no [protected]

Regards
Mansoor ali

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Oct 7, 2017

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Sep 06, 2017

HDFC Bank Customer Care's response Dear Mansoor,

We would like to inform you that when you use your HDFC Bank Debit Card at other Bank ATMs within / outside India or at a merchant outlet outside India, and the transaction gets declined due to insufficient funds in your account, the charges of Rs. 25.00 plus taxes (per transaction) are levied.

As per our records, such declined transaction was attempted on April 26, 2017 for which these charges of Rs. 28.75were levied to you on May 06, 2017.

Please visit the URL below to know the fees and charges applicable to your account:
http://www.hdfcbank.com/personal/fees_charges/fees_charges.

-Bejoy
HDFC Bank Customer Assistance

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moorthy vinayakam

from Chennai, Tamil Nadu

I am using hdfc payzap.toady i am add the money 5000/using at my credit card amount was debited bit that amount not credit my account i m contact customer care its not reponsiple more than 30 minutes i was waited my pay zap no is
[protected]

Gajavani

from Chennimalai, Tamil Nadu

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