HDFC Bank — Settlement complaint letter

Dear sir and madam,
I am Kanhu Charan das and living in Ahmedabad Gujarat . I was using
HDFC credit card ([protected]) and have done settlement with HDFC credit card department on date (November 30, 2020) time(5:55 pm) and they was agreed on settlement amount to give my credit card outstanding in 6 month EMI .After 2 days on December 2, 2020 they sent me message which I have as a proof to show that we had done settlement. In that message, they had written dear HDFC bank customer, thank you for accepting the settlement offer vide ref#9981 .You may contact Ms Avani Dave at[protected] to collect offer letter . I tried to call Ms Avani dave but no one has replied . They sent me incorrect statement and not given me the SETTLEMENT LETTER.

I AM CONTINOUSLY FOLLOWING THIS WITH HDFC CUSTOMER CARE AND THROUGHMAIL BUT NO ONE HAS YET REPLIED TO ME.