[Resolved]  HDFC Bank — settlement wasn't handled properly

Address:

Visakhapatnam, Andhra Pradesh, 531031

Referring to HDFC credit card collection department - Visakhapatnam.

It's purely your HDFC collection department negligence.

Let me explain the case in four points:

- We had arrived at a settlement in the month of March ( i don't remember the dates ) for 56250 INR, to settle the same in 2 instalments.

- We had paid 28125 ( figures may not be accurate but understand the content of what we want to express) as the first instalment and given a cheque for the second instalment stating a date and asking them to present it on the same day if delayed the amount I kept in my account would be deducted for my EMI's.

- They had presented my cheque post 10 days from the date I requested them to present. My cheque got bounced and I immediately called thrice Mr Chakradhar from Collection department and informed sir, my cheque got bounced, do the needful. He told sir its ok I will take a look into it and get back to me, never happened, myself have to call him again.

- Next month I got a routine call from your collection department for payment, I explained the same to many of them and also Mr Venkatesh who called me in the month of May and also Mr Srinivas Regional head the same - and asked for immediate resolution, everyone nodded yes that time and admitted it's our fault and no one had addressed it.

I figured out recently that the settlement is cancelled. Now they are harassing and also sending unnecessary legal notices whereas a customer who is not at default

If your own employees don't have a responsibility, how do you consider a customer is at fault.

REF NO: LLA/HDFC/July 18/Lot-Predefined– Conciliation -3105/90
AAN[protected]