[Resolved] HDFC Bank — signature mismatch

Subbuatc

from Chennai, Tamil Nadu

Address:

Flat no 502, KBR residency, SHIVAJYOTHI nagar, Chittoor, Andhra Pradesh, 517507

I am using hdfc credit card for last 3 years the card expired and my address also changed. I have sent the address change form they said signature mismatch and asked to send signature mismatch form then they said kyc documents not send then the requisite forms i have send again still they say signature mismatch. It's been happening for last 4 months i have points in my card they are expiring, i think hdfc purposefully delaying in issuing my card so that points will expire.
I accept there is a slight change in my signature, am same person but they are not accepting me as same person.

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Jan 18, 2020

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Dec 17, 2019

HDFC Bank Customer Care's response Dear Customer,

We wish to inform you that, we would require a duly filled & signed MID ( Most Important Document ) which is available at the below link seeking change in your address/contact details along with self-attested address proof to enable us to do the needful. http://bit.ly/34GqIUB The address for communication is HDFC Bank Cards Division No.8, Lattice Bridge Road Thiruvanmiyur Chennai – 600 04.

-Nadia
HDFC Bank Customer Assistance