| Address: | Bhopal, Madhya Pradesh |
Ref : Award by Ombudsman Bhopal : IO /BHP/LI /0157/[protected] dated 31st Dec 2014
1. Policy No:[protected] total premium paid Rs 132000 /- -- of Rs 2000/ month - in 66 instalments WITHOUT ANY BREAK . Fund value Rs 142430/- revisionary bonus Rs 84349/-
2. The case has been taken up by IRDA and teleconvesation by IGMS (by Ms Radika on Mobile no: [protected] & Ms Kanika Sharma on No [protected]) has evolved as follows.
3. a. Complaint No 1409/ IGMS dated 24/01/15 (received from Ms Radika )
b. Revised Complaint No CN: 020-479-WZ01 dated 27/01/2015 (By Ms Kanika Sharma)
c. Cancellation code Pt/22694/hdfc dated 28/01/15 received from HDFCSLI (SMS from
HDFCSLI executive mobile No : [protected])
d. File no AW2864XP dated 10/02/15 received from mobile no [protected](Ms Kanika)
e. Registration No PM2235/GB/01 dated 10/02/15 received from mobile no [protected]
f : First Email contact [protected]@GMAIL.COM to send the details on 10/02/15
4. Fund details as conveyed by them and confirmed by HDFCSLI executive are as follows
Fund Value Rs 142430 /-
Revisionary Royalty Bonus Rs 84349 /-
Total award Rs 2, 26, 779/-
“ I FULLY AGREE TO THIS AMOUNT OF AWARD UNCONDITIONALLY ”
Preceding Conversations ----
It’s brought to notice that, The HDFCSLI has calimed that the agent was a relative of the complainant and the charges are settled from him. More over the customer has closed the policy after leaving it to lapse.
The complainant has responded that the same was wrong and THE AGENT IS NO WAY EITHER KNOWN / RELATED TO THE COMPLAINANT.
The complainant has responded that the POLICY WAS IN FULL FORCE WHEN THE OBSERVATION WAS RAISED AND THE COMPANY IS FULLY RESPONSIBLE FOR THE DEDUCTION OF CHARGES. WHEN THE OBJECTIONS WERE RAISED THROUGH LETTERS THE COMPANY HAS NOT RESPONDED TO PROPERLY AND HENCE THE CUSTOMER TO SAFEGUARD HIS MONEY STOPPED THE PREMIUM AND AFTER WINDED THE POLICY BEFORE APPROACHING THE OMBUDSMAN BHOPAL Was this information helpful? | 
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