HDFC Bank Smart Buy — 2 months & refund not processed yet

Address:	411027
Website:	offers.smartbuy.hdfcbank.com/flights

Hi,

I had cancelled my flight tickets booked via smartbuy with hdfc bank smartbuy ref no :[protected]. I made a cancellation on 25th april 2016 and till date i have not yet received the refund amount.

Surprisingly, there was other onward journey ticket also booked via smartbuy with hdfc bank smartbuy ref no :[protected], i have already received the refund but that too after much follow up with the customer care service desk.

However, for one of the cancellation as stated above, i have not received the refund for the cancellation of hdfc bank smartbuy ref no :[protected] till date. I have been following up with customer care team, almost every week and every time i am advised that the refund has been initiated and i would be getting the amount in another 5 -7 working days. Getting convinced, i wait for the said duration but always in vain.

Its been more than 2 months now, and i am still waiting for the refund to reflect in my account.

Below are the incident number i have received so far:
Sb[protected] may 2016 - no resolution
Sb[protected] june 2016 - no resolution
Sb[protected] june 2016 - no resolution

Seeking your help for resolution.

Thanks,
Shubhyant