[Resolved] HDFC Bank — smart emi

Hari Prasad KP

from Bengaluru, Karnataka

Jan 8, 2019

Address: 560038

Website: www.hdfcbank.com

I am not able to convert my payment to smart emi. When i tried it said "we regret to inform that your credit card is currently not eligible for insta loan."

Please do the needful, i tried contacting customer care twice. After waiting for 5-10 mins on the call, call got disconnected both times and no one called back.
This is very disappointing.

+1 photos

Was this information helpful?

No (5)

Yes (3)

Feb 9, 2019

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Jan 09, 2019

HDFC Bank Customer Care's response Dear Customer,

We wish to clarify that we offers like Smart EMI conversion, Insta loan, Balance Transfer, etc., will be available on the card account from time to time basis the usage and payment pattern on the card account and the same is not a standard product offering. Currently, there is no offer for Loan on your card account. Hence we regret to inform you that we are unable to accede to your request.

-Zubin
HDFC Bank Customer Assistance

Jan 10, 2019

Updated by Hari Prasad KP Thanks for the information. But I request you to explain all these when you offer the card itself. This was not mentioned when credit card executives came to me offering the card. Reaching customer care is a worst experience. After waiting almost 10 minutes on call, twice call got disconnected. and there was no response from your end. Anyway you have been very helpful. thank you so much.

Related HDFC Bank reviews

View all 32890 HDFC Bank Reviews

Comments

arun@1990

Apr 15, 2021

Hi All

I am not able to convert my payment to smart Emi. When i tried it said "we regret to inform that your credit card is currently not eligible for insta loan.

No one called back please check my queries and update me ASAP.

Regards
Arun
[protected]