| Address: | Mumbai City, Maharashtra |
| Website: | offers.smartbuy.hdfcbank.com/ |
On 15th Aug 2015, I booked one flight ticket for 24th Aug 2015
Delhi-Mumbai journey from HDFC Smartbuy website using my HDFC
Credit Card for payment and Cleartrip as booking partner.
The ticket amount was Rs 3339/- and Smartbuy gave me flat Rs
350/- as discount, So ticket cost for me was Rs 2989/-
The flight ticket was booked me with Refundable option in case
of cancellation.
Smartbuy order ID : [protected]
Cleartrip Booking Ref Number :[protected]
On 24th Aug 2015, I called Cleartrip to cancel the ticket, but
they said they will not process any refund to me as the ticket
is non-refundable.
On 25th Aug 2015, Cleartip reverted on my mail saying that
they will process the refund as the ticket was actually
refundable and they said they will refund Rs 1789/-(Rs 1500 +
50 cancellation charges ) to Smartbuy team which will be done
in 5-7 working days. Thereafter HDFC Smartbuy team will credit
that amount in HDFC Credit Card account.
On 26th Aug 2015, Cleartrip refunded the amount to Smartbuy
team.
From 27th Aug 2015, I am following with SmartBuy team on e-
mail and toll free number, but till now they have refunded
only 465.22/- in my HDFC credit card account.
When I call on toll free number, no one picks up the call and
on email no one gives reply.
These HDFC SMARTBUY people are so careless that even after
escalating these matters directly to their superiors, they
don't reply.
Please someone help me here.
Can I lodge a police complaint against these people?
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Request you to confirm the below details for further assistance at [protected]@hdfcbank.com along with your contact details and issue details with the ref no: TTU[protected] in the subject line.
1. card number through which transaction was done,
2 date and amount of transaction deducted from the account.
Anay
HDFC Bank