HDFC Bank — sold policies by making wrong claims regarding my father's policy

Address:	400011
Website:	hdfclife.com

I was being contacted by hdfc life representatives:
1. Mr sk mehta (Mumbai branch) : [protected]
2. Mr naveen jain (Delhi branch) : [protected]
3. Mr. Vishal bharadwaj : [protected]/ [protected]

These people called me multiple times to provide me my dead father's policy money.
Mr sk mehta called me in month of feb 2018 in regard of my father late rambabu g's policy, since i was nominee in most of my father's document so i thought that this was also a genuine one. He told me that my father has taken policy for 5 years tenure where he paid 50k premium in year 2012 & 2013 but haven't paid later, so he told me that if you pay his 3rd installment then you can claim for this policy monety & can get 5 lakh.

As i was unknown about all these process & relaising that hdfc life insurance is a bigger brand i trusted him, he sent all hdfc forms through a hdfc representative & took 50k cheque.
After someday, i come to know that he opened a policy on my name of 50k annual premium, i asked him then he replied that now they will merge my father's account with this account for which some pft account should be available and that requires inr 1 lakh to be deposited immediately.

Then his other fellow named naveen jain & vishal bharadwaj started calling for the same and asking for money immediately to process this else you'll loose all money.

Me & my husband felt something wrong with their conversation & immediately asked their id & email account with office address, then naveen jain provided his employee id as 91350 & official email id as [protected]@hdfclife.in & told us that he's working in mayur vihar phase 1 branch.

We took next steps, since my brother in law lives in delhi we asked him to go to that address & verify this person detail along with this policy detail. He went their & looked for this person, as per receptionist there was no such person ever working there. Then he asked about the offer these people were providing, the manager directly said that these are frauds, please lodge complaint to [protected]@hdfclife.com.

I lodge complaint about this to specific email id & got reply from hdfc life next day with subject as "hdfcsl=[protected]' policy no : 20127666" where they asked me to continue the policy for the specified time else i'll loose all my money, while there was no communication on the fraud activities happened on their name.

They even didn't talk about those people nor they specified that any action taken by them or i need to do something, this was something completely not acceptable & hence i decided to lodge a proper complaint about the company regarding selling their policies by using such fake information to customers.

I urge government to take a proper action against this and don't let such company to fool more people.