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HDFC Bank — stop credit card service

Address:Cuttack, Odisha, 753002

I send request letter by registry post to stop my credit card service on date 4th july2018 but bank given sms correspondence has been attended in 11th july.till date no any answar about sending my request letter to inactive my credit card.
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    Branch 542, Trade World, A Wing, Ground Floor, Senapati Bapat Marg, Lower Parel, Mumbai, Maharashtra, India - 400013
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